mind of a yeti

RCN has defeated ATT

So here’s the story.  (Remember my other little customer service issue..)  On December 31st, I called ATT spent 40 minutes on the phone to get my phone line / dsl canceled and replaced with DSL only.  This was a pleasant call, other than the length, the person I spoke with was great and I even left a message for her supervisor saying it was excellent service.  That said, she GUARANTEED me that on January 8th my service would be disconnected and the new service connected, and that because there had been service on the line that there would be NO issues with this switch.

On January 8th my service was disconnected as promised.  On January 8th my new service was connected…sure.  Did not work in the morning, did not work in the evening.  So around 6:30 I called ATT and explained the situation.  I was told that this was normal and that by 8PM the line would be ‘flushed’ and that the service would start working.  I waited until 9PM to call back at which time a Trouble Ticket was entered and I was told that I would receive a call the next day, today January 9, from an automated system.  AND that if I didn’t I would have to call back again.

So I recieved my automated call and was told that a technician needed to speak with me ASAP.  So I called, and all of the diagnostics were run AGAIN!  All leading to them telling me that they would have to send someone out to fix the issue, the soonest someone would be available would be January 13th between the hours of 8AM and 8PM.  COME ON!

So I called RCN and said when can you have service installed, took me less than 30 seconds to get a real person (which is NICE), and they told me that they would have the service installed between 11am and 2pm tomorrow January 10th.  SOLD, DONE!

Called ATT and canceled the service, which surprisingly only took me 25 minutes.

Now I’m looking forward to dealing with the billing department, because I’m not paying for any service that I did not receive.

Ah what a good day!

PS:  The service from RCN will be twice as fast and $5 cheaper